IT Incident Manager
IT
Full Time
Charlotte, Nc
2022-06-08

A REGULAR DAY AT WORK (ESSENTIAL DUTIES):
For us going to work every day has an even greater purpose than putting the latest product or technology on the market. It’s about improving the everyday lives of millions. By being sustainable and open to new ideas we can push the boundaries of cooking, cleaning, and wellbeing at home. But to keep doing so, we need more people who want to innovate and re-imagine what life at home can be.  

The responsibilities of this position include the management, administration, and support, of the IT audit and Data Center Operations Team.  This position will provide management level support for all team Data Center Operations Team Members and overall management of the IT Audit and provide support for business-critical issues. This position manages a 24 x 7 support team and will be responsible for communicating all business impacts to appropriate parties.

KEY RESPONSIBILITIES:

  • Ability to handle escalations for any severity issues and guarantee that Infrastructure uptime is maximized to provide quality service.
  • Collect and analyze all IT audit responses and present to internal and external auditors throughout the year. Audits include (but not limited to) ECS ITGC internal audit and PCI Compliance audits.
  • Responsible for leading team of 24x7 operators for all severity issues, and day to day monitoring.
  • Actively develop and lead implementation policies and procedures for the Data Center Operating Environment.
  • Actively build cross-functional and cross-competence collaboration within and outside the area of responsibility.
  • Continuous effort to improve operations, decrease turnaround times and streamline processes.

WHO YOU ARE:

  • You work with urgency, analyzing and adapting to different situations, quickly understanding changes and reacting confidently and decisively.
  • You build trust, good working relationships and communicate effectively with your colleagues and across functions.
  • You can make yourself understood and are a good listener.
  • You not only know your area of expertise, you’re passionate about it and how it can enable and support people to work better and achieve more.
  • You aim to fix any issue the first time, following up as needed to reach a resolution that satisfies the customer.
  • You can join the dots to take us from where we are to where we want to be, mapping the clear routes and strategies essential to achieving our goals.

We employ great people from a wide variety of backgrounds – not just because it’s the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community. Meet us on @lifeatelectrolux and career.electroluxgroup.com to learn more.

Minimum Qualification

EDUCATION & EXPERIENCE:

  • In depth knowledge of IT auditing processes for internal audits.
  • Associate Degree prefeed. 
  • General Knowledge PCI compliance & audit processes.
  • Proven track record leading/managing IT Data Center Operations teams, minimum 3 years. 
  • Solid understanding of change management and repeatable/best practices within IT Infrastructure.
  • Ability to interface with business and technical management.
  • Excellent written and verbal communications skills.
  • Excellent team building and negotiation skills.
  • Ability to respond well to change and manage change. 
  • Must be able to work after hours for major incident management. 

#LI-AB3

Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'