IT Lead – Sales & Ownership Solutions APAC & MEA
Full Time
Petaling Jaya, Malaysia

Your Role
Ensure the Team successfully executes on BAU Support tasks , enhancements, agreed projects, proactive maintenance, and upgrades keeping the core business applications optimised, reliable and maintained at the minimum operational cost possible
Managing business applications delivery via the, outsourced off-shore support team.
Fostering collaborative and mutually supportive relationships with key business members, the senior IT leadership and the wider global IT team
Develop and maintain effective and collaborative relationships with key vendors and IT partners to garner value-adding advice and solutions
Provide hands-on support and subject matter expertise to successfully assist with and resolve customer incidents and requests and signoff on high level design decisions

In this role, you will be dealing with Electrolux’s  Internal & External customers. You should be confident in dealing with leaders both from a country level and region level perspective.

In Electrolux, we encourage open communication at all levels and put emphasis in dealing with our customers as well as colleagues with integrity and respect. You will be working in Petaling Jaya, Selangor Malaysia  on regular working hours and may be required to travel both domestic and international.

A Typical Day

Technology partner for the business team
Translate business priorities and goals into short to long term technology solutions and processes
Research, evaluate, recommend and purchase technology systems for the region
Implement new, maintain existing systems and operations
Simplify technology landscape and automate processes
Support and implement the technical operations of the data and visualization platforms
Work closely with the technology vendors and maintain existing vendor partner relationship
Gatekeep the tech stack, approve/veto technology purchases
Supervise and train the users across multiple business functions

Minimum Qualification

Who You Are

For you to succeed in this role, you should be:

Agile & Adaptable – Able to recover quickly from setbacks, and maintains a
composed, flexible and solution focused mindset.
           Consumer & Customer Focus - Always keeps both internal and external customers as well as the end
consumer in mind
Having the energy to deliver results - Achieves objectives and delivers results with good quality, meeting or exceeding expectations

You are expected to participate in special projects as requested by Electrolux management either as required by the business and/or as part or your career development plan.

You should have a degree in Computing Science or similar ;


Experienced in High Level Detail Design, Business Process Design of Sales & Marketing, Detail Design of Cloud for Customer
Experience in SAP Utilities in domain
C4HANA functional knowledge, preferably with some utilities exposure, including the following in scope features;
Workflow Configuration
Organisational Structure
Service Category Catalog etc
SLA Configuration
Team Channel Configuration
Business Roles Assignment
Screen Layout Configuration

C4HANA technical knowledge, related to tenant provisioning and refresh, build and manual configuration, technical change management
Knowledge of CPI and iFlows
Knowledge of C4HANA roadmap to advise the client of future developments and ensure items from quarterly releases are considered
Good stakeholder engagement skills

Keeping you Healthy and Safe

We want you to return home in even better shape than when you started, so we need you to help us do this by making sure you follow a few simple steps. We need you to:

Make sure you take reasonable care for your own health and safety, and
Take reasonable care that what you do (or what you don’t do when you should have) doesn’t affect the health and safety of others, and
Follow reasonable instructions that we might give from time-to-time, such as reporting incidents and hazards, and
Follow policies or procedures, so long as it’s reasonable and we’ve told you about it, and
Attend training that helps you to work safely



Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'