IT Service Specialist
Full Time
Cracow, Poland



By creating desirable solutions and great experiences that enrich people’s daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. We go to work every day determined to shape living for the better – for our customers and for the health of our planet.

For that, we employ great people from a wide variety of backgrounds – not just because it’s the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community. Meet us on @lifeatelectrolux and to learn more.

You will be located in Krakow and you will work closely with the Cluster IT Team to fulfil the IT requirements for users in Krakow office.

As an IT Service Specialist, you will support local IT services as well as deliver cross functional projects. You will be required to create and maintain good working relationships with the ITBP and local business to ensure we are continuously working towards supporting a convergence of business ideas with IT delivery.


Your main tasks:

Day-to-Day business:

o            Provide support for local IT services and contribute to build related IT roadmap locally

o            Contribute to the business development processes from IT perspective

o            Contribute to maintain IT operational excellence in service delivery ensuring a secure, reliable, available, compliant and cost-effective environment

o            Administration of IT services, processes, and other office management related topics

o            Deliver local Infrastructure Services


Relationship Management

o            Establish and build relationships with users in the Cluster organization

o            Able to work and communicate with users in Polish and English


Business Process Improvement

o            Support a convergence of business ideas with IT service

o            Assist the business in driving the delivery of business benefits from IT and process improvement initiatives.

o            Support the implementation of workplace applications and other changes


Change Management

o            Support the local user to understand and follow IT processes


IT Governance

o            Follow the Group IT strategy, standards and procedures

o            Support end users in local incidents resolution




Minimum 2 years’ experience in IT role

Excellent communication skills: Respond individually and appropriately to each customer inquiry. IT issues communicated to the customer in an understandable way.

Strong service orientation and problem-solving attitude.

Willingness to learn and improve the current expertise.


It is an advantage if the candidate has:

o            Good knowledge of  Windows Server/Terminal Server/Active Directory and IT environment

o            Experience in network technology (VLAN, IP routing, VPN, etc.) and IT infrastructure hardware components

o            Knowledge of Windows environment and MS Office package

o            Basic knowledge of Citrix Metaframe, SQL (MS SQL Server)



Discount in Bistro Spacja

Multisport discount

Funding to language courses (after probation period)

LUXMED medical care (employee can extend package for their relatives)

Home office (after agreeing with manager)


At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.


Find out more on:


Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to



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We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'