IT Site System Administrator Level 2
Full Time
Mississauga, Canada


The main duty of Systems Support Technician 2 will be the installation, configuration and maintenance of the site’s server hardware/software and applications software detects, diagnoses, and reports server related problems. Responsible for backup or recovery procedures for the site. The Systems Support Technician 2 will also assist with the end-user support, including installation, troubleshooting, hardware break/fix, phone support, and account management. 


  • Install and configure servers for the EMA North American enterprise
  • Monitor and manage server performance to include file servers, database servers, web servers, and domain resources
  • Document all server processes and changes 
  • Complete LAN related 3rd level support issues as assigned by the Service Delivery Team
  • Perform account administration, file security, and resource allocation & security for the servers in North America
  • Configure and deploy PC’s, laptops, printers and peripheral equipment
  • Install and configure software for PC’s and laptops
  • Implement desktop hardware and software standards
  • Provide 2nd level technical support for local office and supported remote users
  • Utilize Service Now application to coordinate support activities
  • Document and maintain information relative to key technology vendors for server hardware & software
  • Lead or participate in server related projects as assigned by operations management. 
  • Commit to thorough documentation and knowledge sharing at all times
  • May perform other duties as assigned
  • On call for after hours support 


Minimum Qualification


  • Bachelors or Technical Degree in Computer Information Systems
  • 2+ years supporting Windows 2000 / 2003  /2008 Servers
  • 4+ years network administration & management in a Windows 2008 / 2012  Windows Server environment
  • 4+ years progressively responsible technical support experience for end user or network computing


  • Excellent customer service skills to work effectively with clients and vendors. 
  • Ability to communicate to various levels in the organization.
  • Demonstrate problem solving skills
  • Ability to work well with other people in a team oriented environment.
  • Must be self motivated and work with minimal supervision. 
  • Must be able to set priorities and be flexible in a fast paced environment. 
  • Ability to train end users.