IT Support Specialist
Petaling Jaya, Malaysia
IT Support Specialist is responsible for providing level one information technology support to all users in all departments of the company.
Responsible for managing Incidents (including Major Incident), Problem and Knowledge within the region, based on the global processes. Works together with IT groups (internal & external) and customers to ensure any issues, queries are dealt with in a professional manner. Drives smaller projects in line with Electrolux standards including project reporting, budget control and delivery in time and with excellent result.
• Client Support & Service Management
Perform as IT onsite support with demonstrated skills and capability to assist users on IT related issues/ problems, maintaining its records and advising relevant persons of actions taken.
Augment global IT helpdesk services with ‘hands & feet’ support, taking lead at local sites to work or hand-off to other teams, escalating user issues towards prompt resolution.
• Project Management & Business Change Implementation
Serves as project coordinator for small to medium regional IT projects or as participant in large projects carrying out assignments in a timely, diligent and professional manner.
• Works with regional IT team in providing technical consulting on local business projects. Provides regional / global visibility to local initiatives to ensure overall IT strategy meets business needs.
• Operational Maintenance, Vendor Management & Infrastructure Solutions
Carries out assigned IT infrastructure tasks associated in planning, sourcing, installation, operating, maintaining, tracking and disposing IT devices, following prescribed standards and equipment life-cycle. Works with regional IT and vendors to improve overall service levels.
• Builds and maintains client, customer and vendor relationships with mutual trust.
• As required, demonstrates the capability to functionally lead team/s, independently drive regional initiatives, presents and communicates fluently in English across diverse stakeholders
• Troubleshoots and resolves PC incidents and/or VIP requests