Last Mile Coordinator
Supply Chain
Full Time
Charlotte, Nc
1970-01-01

SUMMARY: 

The Last Mile Coordinator will play a key part in driving operational excellence and delivering successful business results.  This position is responsible for the auditing of our Last Mile delivery and install network. This position will work closely with our Last Mile 3PL providers to ensure the effective execution of the delivery and install network.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Perform daily audits on Last Mile deliveries (including pictures, status, reason codes and delivery dates verifications)
  • Update Last Mile digital tool for expanded internal and customer communication
  • Communicate with EDC partners on order updates or to verify unclear status
  • Review dated EDC non-confirmed installations
  • Document claim detail, file claims with 3PL providers and report claim recovery
  • Approve and validate 3PL invoices
  • Provide ad-hoc delivery and install status reporting

Minimum Qualification

MINIMUM QUALIFICATIONS:  

  • Bachelor Degree preferred
  • Demonstrated experience with data analysis and measurement reporting
  • Strong Microsoft Excel skills
  • SAP experience preferred

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

  • Strong analytical skills
  • Demonstrated cross functional communication skills
  • General Knowledge of fundamental business concepts that impact the success and profitability of the organization
  • Effective verbal and written communication skills
  • Strong attention to detail
  • Bias for action;  follows up on feedback to ensure positive outcomes
  • Strong analytical and reasoning skills; identifies trends and summarizes issues and potential root causes