OS Business Development Manager
Consumer & Customer Care
Full Time
Tokyo, Tokyo

The mission of the OS Business Development Manager is to: 
‒ Execute the Electrolux Aftermarket commercial strategy, as set out by the BA OS Commercial Team and SA/Country OS Head. 
‒ This will be achieved by closely working with colleagues/counterparts in different functions in OS “i.e. Spares and C&A Operations, Service Operations & Contact Centre Manager”, as well as other functions like Product Lines, Finance, and Sales to ensure that OS offerings “Spare Parts, Services, and Consumables & Accessories” are being integrated into the commercial launches process of the finished products, as well as ensuring channels and installed base penetration 
‒ In addition, the OS Business Development Manager will be responsible for driving the local P&L performance in the relevant country/Sales area 
The OS Business Development Manager will be measured on the following KPIs: 
• OS Net Sales Vs budget 
• OS CTF Vs budget 
• OS EBIT contribution Vs budget 
• OS sales as a % against units in operation sales potential / attachment ratios 
• Services/C&A portfolio performance and roll-out plan Vs business case assumptions 
• Relevant NPS metrics 
• Registration Rate 
The OS Business Development Manager will report into the Head of OS operationally & functionally. It is imperative the OS Business Development Manager can build upon the current strategy and drive transformation throughout the Aftermarket organisation in order to significantly drive commercial growth. 
• To increase sales and profit of Electrolux Aftermarket products and services and to achieve the agreed targets in line with the evolving APAC&MEA Aftermarket strategy. 
• Increasing penetration of the Electrolux group install base (units in operation) by adopting and executing new programmes and the sharing of best practice 
• Responsible for the analysis of markets, product groups & competitors in order to identify and prioritize opportunity areas for the expansion and development of OS offerings. 
• To create an exceptionally strong working relationship across the central and local OS function 
• To plan sales and promotion activities, together with Product and Marketing teams. 
• Help set up / grow channels together with Sales and Product managers Classified as Internal 
• Continuously work with Field operations to improve commercial efficiency and define commercial business model of own as well as outsourced service centres, systems and processes. 
• Set up and manage an appropriate price and enhance profitability for Spares, C&A and Services. 
• To increase Registration Rate, working with Marketing or Product team, in order to increase opportunity for sales growth. 
• Plan and execute promotion for OS business together with Marketing and Sales Team. 
• To lead spares stock control and efficient allocation of stock for Service Team and Sales Channels, to enhance consumer experience and profitability. 


Minimum Qualification

Preferred Career Experience: 

Electrolux is seeking someone with a proven track record in Aftersales/Aftermarket business development, who has established and grown new business models within the context of a large organization. 

• The ideal candidate will be entrepreneurial, growth-driven and outward (consumer and market) focused with concrete sales and business development experience. 
• Preferably at least 5 years of professional experience in a commercial sales/business development role. 
• At least 2 years’ experience within selling spares/accessories/services. 
• Proven experience of affecting change working in a matrix management organisation 
• Native level Japanese and fluent English to a professional level is a mandatory requirement 
• International business experience would be an advantage.

Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'