Quality Market Engineer
Champion the quality that people want to bring home.
We are looking for a Quality Market Engineer who would be part of European team, based at the production unit in Ivano-Frankivsk, Ukraine. We are the global manufacturer of washing machines TM Electrolux and Zanussi, which are exported across Europe. By performing the everyday tasks and responsibilities, you would be the connection between Quality organization and Market via After Sales. As the expert of our products down to component level you would be responsible for constant improvements of quality performances of the products thus aiming the positive opinion of our customers.
A typical day at work:
Your main responsibility within a team would be to collect and analyse customer feedback, based on the data from company quality reporting systems, to identify safety risk data and initiate immediate corrective activities. You would cooperate with the market service organisation to collect and analyse market specific problems and initiate appropriate improvement activities. Working closely with consumers and service centers your task would be to manage the return of defect components and appliances from the market, organise the detailed analysis, prepare the reports, identify and deploy best practice solutions in the factory. Also you would manage the field test of the appliances, provide test reports about the outcomes, deploy quality improvement tools to maximum satisfy our clients.
Who you are:
Analytical. - You analyse data in an efficient manner.
Communicative. - Whether face-to-face or on the phone, you can communicate plans and articulate your ideas with colleagues and customers at all levels.
Problem solver. - You have the stamina essential to delivering results in both the short and long term.
Team player. - In this role cross-functional collaboration is everything, so you should like to work in groups as well as on your own.
Adaptable. - Ours is a dynamic, fast-paced environment that asks for flexibility and agility.
- High education in Engineering (or equivalent);
- Working experience in manufacturing company (Product Line, Product Care, Purchasing, Quality) would be an advantage.
- Good knowledge of MS Office (Excel is a must);
- Native Ukrainian;
- Upper-intermediate English.