Quality PL Food Dish Care Category Engineer APAC & MEA
Casula, New South Wales
Your RoleIs responsible for leading all products category both OEM and Internal products quality improvement activities in APAC & MEA and for engaging all associated departments to actively drive and participate in all required activities related to achieve the necessary improvement in Quality. The ambition is to enable all individuals in the company to contribute to improve Quality as experienced by our consumers.
A Typical Day
Implementation of the Quality Continuous Improvement program ensuring achievement of defined product quality, product safety, sustainability and related cost structure objectives in Major Appliances Asia Pacific and Middle East and South Africa.
Implementation of the strategic direction on prevention of failure, lesson learn and continuous improvement program from the Global and Sector Quality teams.
To Identify and report deviations from Quality standards and consumer expectations by using internal Analysis tools (Instaedge, QES) and by working with the Owner Ship Solution team, the GSO and directly with customers and consumers where required.
To drive continuous improvement and attain the defined product quality objectives (SCRlq, SCR Distractor reduction and elimination, Consumer Star Rating, % Warranty Costs vs Net Sales, NRFT) within APAC + MEA.
In relation to New Product Introduction, ensure constant review of lessons from the validation of test protocols, through the Check Point process. Ensure test protocols related to Product reliability and feedback from Consumers Institute ratings, are used to set project targets for SCR and Consumer Star ratings where appropriate.
When necessary, support Sector team members requiring “veto” right for significant non-compliance Quality requirements, ensuring application of a defined escalation process.
Prepare periodic quality reports to represent the quality situation of each sales company and for the APAC + MEA sector as a whole. Working with Owner ship solution to collect and present Quality data to assist countries, engineering, purchasing, GSO & manufacturing to achieve target improvement and track improvement progress.
Ensure fulfilment of Product Safety requirements and follow up.
Ensure fulfilment of Sustainability targets (RML, ROHS, and REACH).
Partner with other Sector Functions, especially Owner ship solution, R&D, Purchasing, Industrial Operations PL VPs and GSO.
Conduct preliminary investigation of products fault from consumer/dealer/customers incooperate with Owner Ship Solution and country’s service team.
Implement the tools and methodologies to eliminate root causes for product quality using various methods (Pareto top priority issues, 8D, Fish bone diagram, Pokayoke and FMEA) and achieve the Business objectives.
Promote and facilitate best practice for Quality Continuous Improvement activities, contributing to the creation and improvement of internal standards, educational materials, visual evidence, summary materials referring to technically proofed solutions and team working practices.
Create a positive working environment that encourages creative thinking and intelligent risk taking.
Cooperating with both Electrolux manufacturing and product from outside internal manufacturing for smooth control of product quality.
Who You Are
Bachelor’s Degree in engineering or related field with at least 5 years minimum experience within quality relevant and in cross-functional activities related to products and their manufacturing processes, where continuous improvement is the key focus.
3-5 years of experience in Quality Customer service.
Experience with and commitment to Quality concepts and processes.
Strong knowledge of Lean Tools / Six Sigma is preferred
Quality tool knowledge 8D, FMEA, SPC, Pokayoke process improvement oriented.
A high sense of urgency with the ability to make and implement tough and timely decisions with a focus on results
Demonstrated leadership capability in communicating and influencing others, stakeholder management, being a change leader and driving project success individually and through teams.
Detail oriented and analytical with a proven record of success leading product projects and activities, achieving long-term continuous improvement.
Characterized by integrity and high professional standards.
Good oral and written knowledge of English is essential.
Computer skills with a high competence level in Microsoft Office Suite including Excel, Word, Access etc.
You understand good negotiations begin long before doing a deal, through building good working relationships, understanding your suppliers’ motivations and starting from a confident position.
You can quickly understand and assess a situation and react confidently, making decisions even where there is ambiguity.
You build trust, good working relationships and communicate effectively with your colleagues and across functions. You can manage changing priorities with ease.
Your enthusiasm is infectious and inspires and engages your colleagues and collaborators to achieve, deliver, be accountable and own their work. You’ll also have the stamina essential to delivering results in both the short and long term.
You keep the consumer and customer front of mind, bringing an outside-in perspective to encouraging cross-collaboration, utilising diversity and encouraging open feedback.
You love to explore new ideas and drive continuous improvement, not only to do your best work but to develop your capabilities and acquire new skills.
You see challenge as opportunity.