Quality Specialist & Technical Trainer
Quality
Full Time
Madrid, Spain
2021-03-23

By creating desirable solutions and great experiences that enrich people’s daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. At Electrolux, we shape living for the better. 

For us going to work every day has an even greater purpose than putting the latest product or technology on the market. It’s about improving the everyday lives of millions. By staying humble and open for new ideas – we can push the boundaries for cooking, cleaning, and wellbeing at home. But to keep doing so, we need more people who want to innovate and re-imagine what life at home can be.

For that, we employ great people from a wide variety of backgrounds – not just because it’s the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community. Meet us on @lifeatelectrolux and career.electroluxgroup.com to learn more.

Quality Specialist & Technical Trainer 

Location: Madrid


As part of the Service Engineering (SE) function, the Technical Support & Training team (TSTT) will deliver Industry best-in-class technical support and training solutions to the technical / service professional workforce (Metropolitan Service Agents, internally & externally, Authorised Service Centres and Service Leaders), via phone, face to face training, e-Learning and other digital means across Spain.

With an unwavering commitment to the consumer; meeting Customer Experience (CEX) to ensure an exceptional experience, and other relevant targets set, is essential. You will actively seek to close critical gaps to ensure you are able to meet Service Engineering key operational & strategic deliverables.issues between different retailers and products through proper pricing governance.

A TYPICAL DAY

Operational Responsibilities: 

• You will provide optimal customer service through the prompt answering of enquiries received and address any additional areas as identified, effectively communicating information and solutions relating to problems encountered with EHP products. Where required, you will coordinate product exchanges or returns.
• As products enter the market and existing products change, you will ensure your knowledge is up to date via training, engineering bulletins and other available means. You will maintain and reference the technical knowledge database, to facilitate effective self-service wherever possible.
• You will collaborate within the Function and Service Leader/teams, swiftly highlighting and/or reporting to address potential or repeat issues and trends, escalating as needed to enable adequate awareness/sponsorship and optimum response planning.
• As a part of the TSTT, you will partner with the Field Service Engineering team (FSET), making them immediately aware of any enquiries where relevant reference and/or training materials are not readily available, to enable the relevant solution to be created and shared. Further, you will highlight requirements & opportunities to adjust and/or improve current materials in circulation.
• You will liaise with other stakeholders to determine the requirements for technical training on both new and current Electrolux products, then compile and collate appropriate information to create best-in-class training packages for E-Learning and face to face delivery across Spain.
• It will be in charge of organizing the training, defining its content, monitoring the completion of the online training and make reports about it with help from TSTT.
• This role requires flexibility to deliver required technical support and training services, generally Monday – Friday. Outside of the normal pattern of work, this role may involve some travel, predominantly in Spain, but also some trip to Europe to receive trainings.

WHO YOU ARE

Agile - Both reactive and proactive, you work efficiently and flexibly to deliver results.
Analytical - With an eye for detail and the ability to interpret complex feedback, you can also translate this into meaningful, useful information that informs service delivery.
Collaborative - You ask and you listen, you take ideas on board and work with your team, taking everyone in the same direction.
Communicative - You can make yourself understood and are a good listener.
Customer focused - You understand and empathise with people and can apply your people and problem solving skills to reassuring customers.
A self-starter - You can work autonomously but will never be on your own, working proactively to identify the opportunities and implement the plan.
Positive influencer – You are capable of influencing service professionals regarding service delivery, consumer expectations and labour rates, as set by EHP

EDUCATION & EXPERIENCE

• Graduated in engineering in industrial design, industrial electronics or mechanics
• Working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Advanced use of Excel (data analysis, pivot tables, macros)
                    
Required Languages: Fluent English 

Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.

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Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'