Regional Customer Care MEA FS
Consumer & Customer Care
Full Time
Dubai, United Arab Emirates

Job Description


The Commercial Organization is responsible for management of sales channels and service networks.

Within the Sales Region MEA in the Commercial Organization, the Regional Customer Care FS, based in Dubai, will be responsible for Food Service products, to co-ordinates, push and follow-up Service activities in the assigned Sales Region.



Key operational responsibilities

Participate in the definition of service policies and standards and implement them in the region

Responsible to assure the problem solving in the region (technical and managerial);

Coordinate the Service project/process in the region;

follow the weak signal procedure;

assures the correct use of Tech. Documentation and of IT After Market tools;

Regional is responsible for after market country action plan (drafting & follow up);Responsibility on sales and cost targets in the Region (i.e. assuring the right cost structure and service level) for Service and Spares;

customer satisfaction (following the Sector plan/policy/strategy).

Guarantee a more efficient structuring of sales network in coherence with the market potential and coverage level.  

 Reporting operationally to Head of Region MEA and functionally to “Head of Customer Care in BU”.

 Competencies needed:-

Degree in Engineering or equivalent working experience;-

At least 5 years of working experience in aftermarket (with preference to Food Service business);

Strong technical background;- Experience in managing and developing service network- Able to run products trainings and tech demos 

Proven leadership capabilities: particularly a strong ability to influence and convince others;

Able to establish credibility by demonstrating knowledge and enthusiasm;

Able to contribute in a team environment, but must be independent in areas of own responsibility;

Strong self-motivational skills;

Excellent communication skills;

Business understanding and process knowledge;

Willing to travel - responsible to develop spare part sales, accessories and consumable in a profitable structure.