Reverse Logistics, Field Specialist
Supply Chain
Full Time
Charlotte, Nc
1970-01-01

SUMMARY: 

The Reverse Logistics Field Specialist will be responsible for training and auditing material handling across the North American Supply Chain.  This position will be travel intensive, requiring regular visits to warehouses, distribution centers, trucking terminals and customer locations. The purpose of this role is to reduce costs associated with handling damage and improve customer service through education and personal engagement on returns and handling issues. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Work and travel in a safe manner at all times
  • Coordinate and manage travel schedule to regularly visit warehouses, distribution centers, customer locations, etc. as needed, either as part of a routine audit or as follow-up to issues with damaged or returned product
  • Document and maintain returns and material handling requirements and records
  • Demonstrate handling techniques for EMA products with appropriate equipment during location visits and answer questions for trainees
  • Communicate upcoming changes in packaging to customers as directed
  • Establish and maintain positive working relationships across key stakeholders, sites and business partners
  • Collect data through inbound and outbound audits to provide feedback on returns and handling issues, supporting development and implementation of corrective action plans as needed
  • Be aware of and promptly report on competitive conditions within the market
  • Identify, evaluate and execute opportunities to drive process improvements that deliver effortless customer service experiences
  • Review guidelines, processes and policies to drive standardization, efficiency and simplification
  • Work closely with Reverse Logistics support team on analysis of trends in damage and returns data
  • Deliver quantifiable changes and savings to the organization through implementation of operational efficiencies
  • Promote an environment of inclusion and teamship

Minimum Qualification

MINIMUM QUALIFICATIONS:  

  • Bachelor’s Degree, required
  • Sales and/or training experience, preferred
  • Ability to travel 75%

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

  • Demonstrated ability to effectively problem solve through utilizing critical thinking and data analytics
  • Passion for continuous improvement and driving positive change
  • Demonstrated understanding of the importance of customer service and internal/external stakeholder management
  • Results-oriented and demonstrated ability to effectively manage multiple priorities simultaneously and meet critical deadlines in a fast-paced environment
  • Excellent verbal and written communication skills, as well as teamwork and interpersonal skills, to include the ability to develop high quality working relationships both internally and externally with customers and key stakeholders
  • Demonstrated ability to be flexible and adaptive to internal processes and change, delays or unexpected events
  • Self-motivated, energetic, dependable, honest and thorough
  • Intermediate level proficiency in MS Office software applications (Word, Excel, PowerPoint, Project)