RtR, Lead Specialist
Full Time
Petaling Jaya, Malaysia

•Leading a team that is responsible for one or more of the following GL processes:
-Asset Accounting
-Inventory Accounting
-Tax Accounting
-Treasury and Cash management
-Period End Closing
-Audit Management
•Participating in the establishment of the SLA for the RTR area with the countries, in line with overall GSSC SLA’s;
•Monitoring and managing performance in the processes, ensuring that SLA’s and business objectives are met and that team resources are allocated effectively;
•A successful migration of the RTR work from countries to GSSC through adequate leadership in process documentation, work shadowing and training of a team members;
•Implementing methods and control tools to ensure stable and high quality in the provided service;
•Resolution of delivery problems and dealing with complex client questions that your team members can not resolve themselves;
•Timely and properly escalating to GSSC Process Manager and/or local GSSO Manager problems that reach beyond the scope of the migrated GL activities for the country;
•Reporting to GSSC Process Manager and, when appropriate, to relevant local GSSO Manager, any deviations from agreed standards (delays, use of wrong templates, missing input);
•Contributing to periodic meetings with other Team Leaders;
•Providing visible leadership to RTR team;
•Monitoring, coaching and supporting your team members to meet operational plans, development opportunities and career goals;
•Participating in recruitment processes of new team members;
•Managing team conflicts so that problems are resolved constructively;
•Spotting and resolving recurring performance problems and improvement opportunities;
•Preparing meeting agendas;
•Facilitating team meetings using appropriate brainstorming, problem solving, decision making, and project planning techniques;
•Managing meetings according to the team’s agreed upon guidelines;
•Delegating team tasks as needed (e.g. recording, gathering information, etc.);
•Facilitating ongoing self-evaluation of the team’s effectiveness;
•Providing methods to avoid repetitive mistakes within the team;
•Ensuring that needs of the business are understood within the team;
•Actively aligning and improving processes in order to deliver quality, productivity and transparency improvements;
•Maintain good working relationships with local GSSO managers through open communication on a regular basis and ad hoc as required;
•Follow up queries;
•Maintaining process maps and desktop procedures;

Additional responsibilities outside of standard job responsibilities:
•Participating in knowledge transfer and process documentation to secure a safe transfer of work from Finance departments abroad to the GSSC;
•Actively support in the execution of listed RTR processes if required;
•Sharing knowledge and lessons learnt with all team leaders within own country group and within the GSSC;
•Actively undertaking activities to increase your own competency portfolio in order to ensure continued effective service delivery within the SSC;

Minimum Qualification

• Candidates must possess at least a Bachelor’s Degree in Business Studies/ Administration. Management/ Economic/ Finance/Accounting/ Banking/Commerce or equivalent; relevant professional qualification (ACMA, ACA, CPA);
• MS Office, JDE (or other ERP system) knowledge;
• Minimum 3 years’ experience in post qualification accounting and finance,1 to 2 years’ experience in a middle management role, including staff management, experienced with Shared Service Centre environment, people & change management as well as working in a multicultural, international environment , understanding of relevant regional accounting practices and the regulatory environment;
• Passion to innovation, customer obsession, drive for results, communicative, team orientated, with analytical thinking, patient, paying attention to the details, organised, training skills, leadership skills, confidentiality, problem-solving skills, with the ability to motivate people, with the ability to plan and prioritize own work and other team members, taking ownership and responsibility of outstanding issues and queries;
• Transition experience and/or ERP implementation experience;
• Experience of working in a / within a multicultural, international environment;
• Available to travel / full time orientated;