RTR Operation Manager
Petaling Jaya, Malaysia
Operations Manager - RTR
Ensure the daily operational activities for R2R as whole are managed and delivered timely to the Location within the Service Level Agreements (SLAs). Operation activities consists of Journal processing, AARO reporting, Balance Sheet Account Reconciliation and Compliance reporting are managed and delivered timely to the Locations aligned with corporate deadlines.
Develops and maintains customer focused relationships with key stakeholders. In partnership, identifies and delivers business adaptive processes to ensure core compliance.
Foster a balance between customer centric service delivery and core process compliance.
Ability to coach themselves and others through change by using various forums to engage and solicit constructive feedback. Displays the ability to transform feedback into efficiencies and knowledge
Leading a team and monitor team processing to ensure accuracy, timely execution and in compliance with accounting principles.
Contact point for Locations for any escalation for all R2R operational activities by providing solution to location promptly to resolve the issues and making sure that services provide are meeting service levels and quality.
Ensuring all team members are complying to the Desktop Task Procedure (DTP).
Ensure all direct reports to attend any queries/requirement/recommendation from internal team/ Location/ Auditors on the operational activities in accordance to SLA &KPIs.
Takes accountability for own and team performance by monitoring closely via Key Performance Indicators (KPIs) result and constantly provide solutions to improve the results.
Lead operational meeting with team and ensure all required action items agreed with the internal team/ Locations / External Auditors within agreed deadline.
Collaborate/Coordinate with the other stream to ensure that the integrated process carried out smoothly to provide constant and quality deliverables to locations.
Report to Management promptly on the status of the operations and ensure prompt escalation to management if necessary.
Ensuring that appropriate General Ledger processes, controls, policies and procedures are in place and comply with Electrolux standards;
Continually seek improvements in service efficiency and quality while driving Country Process Harmonization for maximum Cost Competitiveness.
Drive and manage finance projects by working closely with IT team in order to meet project timeline and objective.
Provide strategic thinking and executing the planning in line with company goals.
Monitor team members’ performance via performance management and ensure adherence to clear structured policies and processes for Authorizations, Escalation routes, Compliance and Tasks.
Supervision of staff. This includes coaching the employee, motivate team and build the employee development/succession planning and discipline measures.
Ensure the new and existing team members are trained through proper knowledge transfer; sharing of resource, knowledge and experience and best practice thereby ensuring quality is maintained through any staff transition.
Demonstrate good leadership and work independently with minimum supervision from Process Manager
Manage the staff resources include hiring and forward hiring process, staff job rotation, job allocation and develop robust backup plan.
Build and sustain effective relationships with locations and across streams to deliver quality performance and implement best practices.
Engage the stakeholder to resolve any operational issues.
Constantly review, signoff and maintain accurate and up to date DTPs and reference materials.
Identify opportunities and implement process improvements, simplifications and standardization.
Identify business needs and contribute solutions to business problems.
Any other duties as required that can generally be expected from Line Manager
Who You Are
>10 years working experience related working experience in General ledger month-end processes, statutory reporting and other finance areas.
Experience is supervising large sized team.
Shared Services experience is an advantage
Strong technical, analytical and problem solving skills.
Good managerial skills with good communication skills (written and verbal).
Able to perform in dynamic multi-cultural environment with an adaptive attitude.
Strong adaptability skill and able to work efficiently under pressure with minimum supervision
Guided by functional practices, management precedents, and professional standards.
Relevant tertiary qualifications Degree in Accounting or professional qualifications e.g. ACCA ,CPA,CIMA, 6 Sigma or other equivalent accreditations. (optional)
Passion to innovation, customer obsession, drive for results, communicative, team orientated, with analytical thinking, patient, paying attention to the details, organized, training skills, leadership skills, confidentiality, problem-solving skills, with the ability to motivate people, with the ability to plan and prioritize own work and other team members, taking ownership and responsibility of outstanding issues and queries;
Transition experience and/or ERP implementation experience;
Experience of working in a / within a multicultural, international environment;
Microsoft Excel, Microsoft Power Point
AARO Reporting as added advantage
Keeping you Healthy and Safe
We want you to return home in even better shape than when you started, so we need you to help us do this by making sure you follow a few simple steps. We need you to:
Make sure you take reasonable care for your own health and safety, and
Take reasonable care that what you do (or what you don’t do when you should have) doesn’t affect the health and safety of others, and
Follow reasonable instructions that we might give from time-to-time, such as reporting incidents and hazards, and
Follow policies or procedures, so long as it’s reasonable and we’ve told you about it, and
Attend training that helps you to work safely