Sales Operation Specialist
Sales
Full Time
Charlotte, Nc
2019-09-30

SUMMARY:

Responsible for troubleshooting and assisting customer orders as well as communicating with field representatives. Our ideal candidate is an experienced professional with high motivation, goal-oriented and experience with sales and or fulfillment.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide superior communication to field staff on a daily basis in regards to open orders
  • Review pending orders and specific customer requests to ensure an excellent end to end customer experience
  • Takes action on issues related to pricing, discontinued product, and substitutions
  • Works in partnership with Inventory Operations to ensure maximum profitability
  • Stay up-to-date with new product and feature launches and ensure sales team is on board
  • Verifies quotes and bids in the system to ensure accurate pricing and configuration
  • Performing ad hoc analysis for senior management to provide data support for business decisions
  • Evaluating new tools and platforms to improve reporting and sales operations

Minimum Qualification

MINIMUM QUALIFICATIONS:

  • Bachelor degree in related field or equivalent combination of education and experience.
  • Minimum two years experience in sales support and or fulfillment
  • High proficiency with Microsoft Office
  • In-depth understanding of sales principles and customer service practices
  • Strong written and verbal communication skills
  • Able to work under pressure with a large degree of independence
  • Ability to manage multiple priorities in a dynamic business environment.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

  • Preferred applicants should have a verifiable record of high performance and exceptional reliability. 
  • Preferred candidates should support product-knowledge learning and intense product interest and commitment.
  • Selected candidates should organized and disciplined self-starters with goal-oriented drives.
  • Applicants should be computer proficient and MS-Office fluent.

REQUIRED LANGUAGES:

  • English