Sales Operations MEA Head
Full Time
Dubai, United Arab Emirates

Role Objectives:
To passionate lead MEA cluster operations with a customer-centric orientation and continuous improvement mindset. Being responsible for Demand Planning, Order to Cash, Warehousing and Distribution.

Key Operational Responsibilities
• Lead and Develop MEA Operations Organization
• Review and Implement Service Level Agreements in the different markets and according to customers’ requirements
• Own and drive the cluster forecasting process
• Control all the logistics costs in the cluster(Warehousing, Distribution, Obsolescence, Returns and Damages)
• Constantly review Order to Cash process towards best in class customer experience
• Manage and control 3PL’s / Outsourced service providers

Competencies needed:
• 10 years’ experience in Operations (Logistics, Distribution, Demand Planning)
• University Degree preferred in Economics / Business Administration / Engineering
• Fluent in English / Arabic would be a plus
• SAP Knowledge desired
• MS Office

Soft Competencies:
• High level of Energy to drive the business achieving ambitious results, inspiring and engaging the operations teams.
• Cross Collaboration and Customer Oriented.
• Agility to adapt to the market and customer requirements being able to guide the team despite instabilities and uncertainties.
• Continuous Improvement mindset towards efficiency and people development