Service Delivery Coordinator/ Continuous Improvement
Continuous Improvement
Full Time
Cracow, Poland

Quality and Continuous Improvement Specialist will support and maintain the current Quality and Continuous Improvements framework across all process streams within the GSSC through a quality framework and improvement projects.

Mission: To maintain and develop quality and continuous improvements in culture in the organization. To proactively support colleagues in running improvement projects with the aim of developing best practice in the center.

• Lead and/or participate in CI improvement projects
• Analyze existing process inefficiencies in order to identify process automation opportunities, quality, and efficiency improvements
• Maintain and develop quality framework and reporting tools, perform quality audits
• Periodically report quality results and control progress in corrective/improvement actions deployment
• Collaborate with Process Development Directors, Process Managers, Team Leaders, Project Leaders and project co-members to find root causes of existing inefficiencies, define and implement improvements
• Contribute to realization of the targets and tasks within the Quality and Continuous Improvement team 
• Leading training and workshops to increase CI awareness in organization
• Ensuring that productivity and quality of service meets customers’ expectations
• Create, update and maintain projects 
• Actively undertaking activities to increase own competency portfolio
• Resolving occurring problems and issues
• Supporting, if required, other business areas


• Analytic. You know what lays behind the issues. You have excellent analytical skills.
• Resilient. You manage challenging situations in a professional way.
• Strong communication skills

Education & experience
• Very good command of English
• University degree in economics, finance, math
• Minimum 2 years experience in finance and accounting, preferably in the Shared Service Centre environment
• Very good Ms. Excel 
• Good working knowledge of SAP application
• Experience of working within a multicultural, international environment
• VBA knowledge would be an asset
• Experience with Lean Six Sigma would be an asset

We offer:
• Opportunities to raise professional qualifications 
• We’re famous for our friendly work atmosphere and work-life balance
• Attractive social benefits package (Online benefits platform, private medical care, sports sections, team events and many others)