Service Engineering Project Manager - Care
Consumer & Customer Care
Coordinate and be part of Product Project Groups to deliver the actions need from Aftersales as (Ownership Solution) warranty coverage (align with countries), service ability, technical documentation, training campaigns. And assure bringing the field feedback to drive the quality and service improvements.
Define and develop tools, equipment, procedures for products care in the field.
Monitor the performance of products in the field and its interaction with the Consumer and Retailer, providing feedback to factories areas such as Quality, R & D, Design, Marketing, Manufacturing, etc., with information to support the solution of non-compliance and continuous products improvement.
Recommend processes and procedures to audit the work orders issued by Service Providers, ensuring proper payment of the warranty and eliminating vulnerability to fraud.
Liaising with Quality engineers, R&D,Product development , suppliers and other after-sales functions in driving the process in ensuring spare parts availability & continuity in conjunction with product phase-in / phase-out timing,
Identifying other sources and / or alternative parts in facilitating common usage and reducing duplicated inventory holding of parts that are compatible,
Product Technical documentation preparation process,
Who You Are
Bachelor degree in Engineering or Business
5-10 Year Experienced in Product Engineering, Aftersales or Quality as well as Experienced in Project development management
Background in Products knowledge with Focused on Quality and Market orientation
Good English and Thai proficiency
Have strong relationship and negotiation skills
Proven success leading complex change initiatives
Leadership and team development. Drived to develop technology knowledge and application
Holistic thinking and Strategic orientation
Action oriented with a focus on results. Integrity and trust