Service Technician Food - (London)
Consumer & Customer Care
Full Time
Luton, United Kingdom
2019-01-17

OVERALL OBJECTIVE

The effectively maintain and repair customers food equipment with minimum supervision in an efficient and professional manner.

To reflect the professional company image through all communications and actions, both internally and externally.

Being a brand ambassador to ‘Essentia’ the Electrolux after sales department. 

RESPONSIBILITIES:

Pre - Sales
• To support site installations to ensure that all installations are completed to the necessary standards 

Sales
• To identify sales opportunities within the customer base by promoting ELS products and services (being an ambassador for the company)
• To liaise with the Sales Department on new business opportunities 
• identifying the needs of a customer for accessories and consumables

After Sales
• To ensure that the department continually strives to exceed customer expectations and delivers customer satisfaction by adhering to a standby rota
• To develop strong customer relationships
• To monitor your workload and suggest any adjustments to stock holding that would improve the first time fix rate
• To adhere to all current Health & Safety requirements and satisfy the company’s legal obligations
• To complete all company records and documentation in a timely manner

Miscellaneous
• To continually improve product knowledge and product familiarisation through onsite training, office-based training, ELS website as part of your own self-development. 
• To carry out any other miscellaneous duties/projects as required 

PERSON SPECIFICATION:


ATTITUDE & DISPOSITION

• Motivated and self-reliant 
• Flexible and adaptable
• Professional and diplomatic in their dealings with internal and external clients
• High degree of commitment to the position and the company

KNOWLEDGE & EXPERIENCE

• PC literate, with experience of Lotus Notes, e-mail, Internet 
• At least 1 years experience in a laundry maintenance environment     
• Good level of business acumen and commercial awareness
• A recognised Electrical / Engineering qualification or relevant experience
• A pass in CCLNG1 and CLE1 ACS
• Looking at completing 16th Edition regulations course if not already completed
• Some IT skills

QUALIFICATIONS

• Must be competent to work on all 3 phase electrical installations
• Must have a working knowledge of basic plumbing in copper and plastic
• Must be able to read and interpret wiring diagrams
• CCCN1 Commercial Catering Safety 
• COMCAT1 Catering Appliances Group 1
• COMCAT3 Catering Appliances Group 3
• COMCAT5 Catering Forced Draught Burners

NICE TO HAVE

• COMCAT2 Catering Appliances Group 2 
• CONGLP1PD LPG Safety Perm Dwellings
• Refrigeration experience
• Competent to work on microwave appliances

SKILLS & ABILITIES

• Good time management skills with the ability to think ahead, anticipate deadlines and plan in advance
• Able to prioritise workload on a continuous basis, and review priorities in order that both urgent and important tasks are accomplished
• Able to contribute to a team environment, but can be independent in areas of own responsibility 
• Strong verbal communication skills, ability to influence others
• Strong written communication skills
• Must be able to work on own initiative