Service Trainer
Consumer & Customer Care
Full Time
Moscow, Russia
2021-05-20

By creating desirable solutions and great experiences that enrich people’s daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. At Electrolux, we shape living for the better. 

For us going to work every day has an even greater purpose than putting the latest product or technology on the market. It’s about improving the everyday lives of millions. By staying humble and open for new ideas – we can push the boundaries for cooking, cleaning, and wellbeing at home. But to keep doing so, we need more people who want to innovate and re-imagine what life at home can be.

For that, we employ great people from a wide variety of backgrounds – not just because it’s the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community. Meet us on @lifeatelectrolux and career.electroluxgroup.com to learn more.

We are now looking for a SERVICE TRAINER to join our team in Moscow, Russian Federation. The main objective of the role is  to deliver Industry best-in-class business support and training solutions to the technical / service professional workforce via phone, face to face training, e-learning, and other digital means across Russian Federation, Belarus, Kazakhstan. 

A TYPICAL DAY

  • Providing optimal consumer service through the prompt answering inquiries received and addressing any additional areas as identified, effectively communicating information and solutions relating to Electrolux products' problems.

  • As products or technology enters the market and existing products change, you will ensure your knowledge is up to date via training, engineering bulletins, and other available means. You will maintain and reference the technical knowledge database, to facilitate effective self-service wherever possible.

  • Costs optimization via improvement of service network and profitability focus via identification of new business opportunities. 

  • Being the Consumer Satisfaction owner with creating and implementing short and long-term action plans, driving root cause analysis and corrective action plans for better NPS. 
  • Training conduction to the outsourced Electrolux Repair Network based on business needs and partner performance. Identifying candidates for service network.

WHO YOU ARE

Agile. Both reactive and proactive, you work efficiently and flexibly to deliver results.

Analytical. With an eye for detail and the ability to interpret complex feedback, you can also translate this into meaningful, useful information that informs service delivery.

Collaborative. You ask, and you listen, you take ideas on board and work with your team, taking everyone in the same direction.

Communicative. You can make yourself understood and are a good listener.

Positive influencer. You are capable of influencing service professionals regarding service delivery, consumer expectations, and labor rates, as set by Electrolux.

Minimum Qualification

EDUCATION & EXPERIENCE

  • University Engineering degree.
  • Minimum 5 years of 'fault finding' experience in appliances, IT, or other relevant service industry.
  • Technical training experience.
  • Working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint).

Required languages: native Russian, intermediate English.


#LI-DNI

Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'