Service Trainer South
Consumer & Customer Care
Full Time
New Delhi, India
2022-06-30

Job Description

  • Develop training curriculum and certification coordination for each level of consumer facing teams (Contact Center and Field Operations) and linked to career development.
  • Identify and assess current and future training needs based on regional demands and consumer feedbacks.
  • Uplift consumer facing teams on soft, commercial and technical skills to enhance consumer experience and generate revenues for Ownership Solutions.
  • Deploy knowledge and skill training in the different channels: e-Learning, F2F, workshops, lectures, etc.
  • Conduct knowledge and skill improvement trainings for the region.
  • Assure the update of training program and deployment for any new project launch.
  • Develop and track effectiveness of training programs. Monitor adherence to the established training programs to ensure standard work in the training programs.
  • Own and manage knowledge management tool to support consumer facing teams and consumers.
  • Work cross-functionally and with the markets for training development, execution and compliance.
  • Create new business in training certification delivering revenue for Ownership Solutions.
  • Focus on Service Technician Productivity, Repair quality, review efficiency and action to improve skill

Minimum Qualification

Qualification

  • Bachelor’s Degree or equivalent
  • Minimum 2-3 years’ experience in training & development and customer experience
  • Ability to work remotely and conduct trainings virtually
  • Being agile and able to manage with success in complex change initiatives
  • Have strong interpersonal and communication skills
  • Have good knowledge for Home Appliances Products
  • Enjoy a teamwork and collaboration spirit
  • Can-do attitude and growth mindset
  • Willing to travel as required

Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'