Spare Parts Sales Customer Service Representative
Sales
Full Time
Miami, Fl
2019-08-30

SUMMARY:

This position will manage the spare parts orders processing, invoicing and tracking, providing our customers feedback and support from the placing of the orders to the delivery, based on a drop shipment business model for Central America and Caribbean countries.

RESPONSIBILITIES:

  • Receive, verify and confirm orders into the system.
  • Request and Obtain credit authorization.
  • Follow up orders Domestic and Foreign as well as Air Orders.
  • Receive and sort documents to create an invoice.
  • Invoice Domestic, Foreign Orders, and Air Orders.
  • Provide after invoice information to customers on Next Day Air Orders.
  • Follow up of orders with parts in Backorders.
  • Filing and keep in our records.
  • Daily uploads of Parts List and Prices into AS400.
  • Process Credits Requests and providing of follow up until close.
  • Upload Information into AS400.
  • Analyze margins and profitability.
  • Upload and update information regarding spare parts diagrams on the B2B system.
  • Present Managerial reports regarding sales performance.
  • Keep contact with foreign factories to ensure spare parts information and orders status.
  • Analyze and present reports regarding parts consumption, planning, and Forecast.
  • Push sales and contact customers to ensure sales Budget.

Minimum Qualification

MINIMUM QUALIFICATIONS:

  • Candidate must hold a Bachelor degree or must be studying the last year of administrative/international business areas
  • Preferred experience in sales processing, customer service and international logistics interacting with ERP systems
  • Fluent English and Spanish.
  • Computer literate
  • Basic Knowledge of orders processing and invoicing.
  • Interaction with ERP systems.
  • Decision making.
  • Very analytical.
  • Ability to work under pressure
  • Excellent communication skills, verbal & written
  • Excellent presentation skills
  • Troubleshooting ability
  • Self motivated
  • Good expertise in Microsoft Excel.