System Integration Service Manager - Electrolux Professional
IT
Full Time
Pordenone, Italy
2019-07-12

Make every day, extraordinary.

Electrolux Professional presents

SYSTEM INTEGRATION SERVICE MANAGER

Pordenone, Italy 

As part of the Electrolux Professional team, one day is never the same as the next. But what drives us everyday is our mission to make our customers’ work-life easier, more profitable – and truly sustainable. Becoming the OnE trusted partner, managing their complete operations. Understanding their daily journey – and making it a winning one - whether they run a hotel, restaurant, laundry or café. Acting truly sustainable means going beyond products; connecting users with intelligence, humans with technology and innovative thinkers with relevant business models. And providing the most inclusive service offering with expertise, state-of-the-art interfaces and the best people network.
Together with you, we will grow and create sustainable experiences for people and the world around us, in food, beverage and laundry. Electrolux Professional – we are The OnE.

A REGULAR DAY AT WORK / MAIN RESPONSIBILITIES

As System Integration Service Manager your main responsibilities will be:
• Team: GTI IPD Web Build
• Web hosting system engineer for the GTI IPD Web Implementation team, responsibilities include the design, installation, configuration and integration of web platform software to host complex applications in UNIX and Windows environments.
• Hosting responsibilities will encompass security, access control, load-balancing, data sources, one and two-way SSL setup and certificates.
• Project resource to devise and coordinate the conversion of existing web environments to new web platforms.
• Installation of Web components like IIS 7.5/8.5, Apache Tomcat Servers, FAST Application Stack on the Windows 2008/ UNIX environments.
• Configurations of Local Load Balancers, Global Load Balancers and DR pairs, work with GNS team setup the same for all applications.
• Creating of Certificate signing request and submit the SSL certificates thru the CertVault tool and manage the ownership of the SSL certificates.
• Netegrity Siteminder installation and configuration for the SingleSignon applications for the JPMC internal and external applications.
• Creation and migration of Siteminder Policies for Non Prod Environments and host registration activities.
• Installation of the Siteminder webAgents 32 bit/64 bit agents that is required for the application and configuration of the same.
• Creating and maintaining the Siteminder policies using the Siteminder FSS Administrative console.
• Practices a organizations ITSM policy for making changes to any Live assets for UAT/QA/PROD/DR environments servers
• Works with different variety of Vendors and installations of the products like Skillsoft/LearningManagmentSystems LMS , GEMS, Tibco Spotfire.
• Submits requests to appropriate teams to assign the proper DNS for the VIP and applications as specified in the project Infrastructure Design document.
• Works with the Web QA team to pass the QA verification before the server is scheduled to go live.
• Setting up of the Log rotation scripts and scheduling the same for maintenance purposes.
• Tools Technologies: Apache Tomcat Server 7.0, Microsoft IIS 7.5/8.5, PowerShell Scripting, Apache FAST Application Stack, Netegrity SiteMinder, Perl Scripting
• Provinding Level1/Level2 support for .Net application and Java/J2EE applications.
• Expertise in handling DATACentreMigration Projects for .Net/Java and other Vendor applications right from Estimating, Designing and Implementing the Migration events.
• Proficient in Release management processes and strictly adhered to Processes.
• Joining Production Incident calls and Pager support and provide a quick resolution to the Problems that are reported.
• Incident/Problem Review calls are joined and provide the analysis of the issue and its prevention steps that are supposed to be taken.
• Expertise Installed EARs, WARs and configured application specific JVM settings, Web container parameters using the Admin Console
• Expertise in Starting and Stopping Servers, applications, Clusters, NodeAgents and DMGR
• Configured AdminConsole security on websphere and creating users with various roles to access the websphere admin console users and groups
• Expertise in Managing and Monitoring the JVM Performance by Web sphere Heap size, Garbage Collection and Connection Pools.
• Installed Fix packs to overcome application server problems.
• Configuring of JDBC Providers, Data Source, Virtual Hosting, Global Security, SSL, LDAP.
• Analyzing Activity log files and diagnosing Application Server problems.
• Troubleshooting the problems related with webserver/appserver configuration issues and performance issues.
• Making sure of High Availability of PRODUCTION Infrastructure.
• Managing WebServers and Troubleshooting the .NET applications thru Advanced IIS tracing techniques.
• Handling Production Environment Issues Calls and Tickets and providing Quick Resolution.
• Performance Monitoring and Tuning, Controlling Memory Leaks.
• Strictly adhered to ChangeManagement Policies for Implementing a Production Change.
• Troubleshooting Performance Issues with Windows/Unix servers.
• Developing automation scripts for Deployments Using PowerShell and Unix Scripting.
• Installing Vendor applications and maintaining the applications on the Unix/Windows Servers.
• Windows Web administrator IIS 7.5/8.5 with extensive experience installing, configurations, integrations with ASP.NET,.Net Framework 2.0,3.0 3.5 Configuration.

YOU 
A service oriented mindset and being user/business value driven with proven ability to turn that into value adding innovation
Clear communicator. You can easily communicate to different types of audiences and ability to explain technical aspects in simple terms 
Team player. You have strong collaboration skills with the ability to work effectively both with internal and external (offshore) partners remotely as well as under pressure 
Proactive. Positive, flexible approach to delivery. You are not just solving the tasks, you always think ahead and pro-actively drive change initiatives 
International. You are used to a global environment with colleagues all over the world. Able to drive and manage change, also across geographies
A smart risk taker. You are self-motivated, with high energy and enthusiasm as well organized and methodical to deal with challenges 
Flexible. You are with an agile approach and willing to travel as required 
Self-motivated and delivery focused.

EDUCATION & EXPERIENCE 
• University or comparable in technology-related discipline
• Excellent written and verbal communication skills and high level of personal integrity 
• Over 3 years of Experience as IBM WebSphere Administrator for IBM WebSphere Application server and as Microsoft IIS Administrator.
• Proficient in analyzing the infrastructure requirements for Enterprise Business applications and providing the required applications support for the production Environments.
• Maintaining Windows/UNIX servers across DMZ's and MPN's and provide the Infrastructure support for .Net/Java/J2EE applications/Proprietary applications.
• Works with Firewall team to understand the connection issues and strong knowledge of FireWall Rules request and analyzing the requirement for servers across DMZ's.
• Work with Network team in Configuring servers in a LoadBalanced Model for variety of application.
• Proficient in ITIL concepts for Change Management and Configuration Management.
• Creating/Renewing SSL Certificates for all Enterprisewide .Net/Java Applications on the servers.
• Well versed with Microsoft Technologies Microsoft Office products.
• Knowledge of Foundry/F5 based VIP/DNS configurations for EnterpriseWide applications.
• Very Good Experience in PRODUCTION Code Migration for .Net/Java/J2ee Applications and making sure the Availability of the Production Infrastructure Environments.
• Enthusiastic and energetic team player with the ability to effectively communicate with peers, customers and management.
• Facilitation skills include conducting walkthroughs, interviews and brainstorming sessions.
• Proven ability to learn and work with new applications in minimal time.

TECHNICAL REQUIREMENTS in detail
• LANGUAGES HTML, UNIX Shell Scripting, PERL, Power Shell 2.0
• DATABASES  SQL Server 2014/2017, DB2 IBM v.10.x
• OPERATING SYSTEMS Windows 10, Windows 7, Windows 2008/2010 Servers, UNIX
• SCRIPTS/TOOLS MS Office Word, Excel, Power point, Visio , Reflection, FTP
• HPSM, ServiceNow, ITSM
• ATlassian: jira, bitbucket, confluence, SVN
• MIDDLEWARE TECHNOLOGIES Apache Tomcat 7.0, Microsoft IIS 7.5, IBM Websphere Application Server 8.5/9.X

About Electrolux Professional
Electrolux Professional is a leading provider and trusted partner for unit and full solutions, with a comprehensive and integrated offering for food, beverage and laundry. Our innovative and efficient solutions help to make our customers’ work-life easier, more profitable - and truly sustainable every day. With 10,000 service technicians in over 140 countries, we offer our customers a worldwide service network. In 2018, Electrolux Professional had 3,000 employees and achieved global sales of SEK 9bn. 
For more information, visit: www.professional.electrolux.com