Technical Documentation Specialist
Consumer & Customer Care
Full Time
Thailand
2021-03-08

Your Role

You will be responsible for creation and maintenance of spares documentation and service technical document in a way that will enable quick and efficient diagnostics and repair of household appliances and also supporting Spares planning to ensure high quality of service and customer satisfaction.


A Typical Day

  • Monitoring changes in development and production in own Factories and OEM/ODM suppliers to keeping it up to data with running productions changes.
  • Preparing Spare Part List after the correct assortment according a defined timeline, based on new projects or changes in the supplier, or on the replacement for spare parts what are no longer available.
  • Definition of parts, creating entries in spares databases, creating of drawings and modification of electrical diagram.
  • Supporting Spare Parts Planning Team to optimize the supply process.
  • Supporting for Service Organization in case of spare parts related issues.
  • Identification of costs, quality and efficiency improvements.
  • Supporting
  • Creating of service documents like service bulletins spare parts and fitting instructions
  • Supporting for all types of translation regarding the bulletins

Who You Are

  • Degree in Engineering.
  • Experienced in Product Engineering, Aftersales or Quality.
  • Good Knowledge of graphics editing software.
  • Focused on Consumer.
  • Technical knowledge on operation of household appliances.
  • Self-organization and ability to prioritize.
  • Initiative and reliability.
  • Integrity and trust.



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Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'