Technical Service Assistant
Consumer & Customer Care
Shah Alam, Selangor
Position ID: REQUISITION.ID
Functional Area: CUSTOM.FUNCTION
Location: OU.LOCATION, REQUISITION.ADDRESS
Number of Openings: One
Reporting to: Chan Ka Wai
Employment Type: EMPLOYMENT.TYPE
Apply By: 1 September 2018
Responsible for the in-house repairing for all type of products. To attend customer service orders including repairing and refurbishment tasks & complete the jobs within the time limit. Handle the customer enquiries in technical aspect as when required.
1. Respond to customer inquiries on after sales service information or requests.
2. Attend customer service orders including repairing and refurbishment tasks & complete the jobs within the time limit.
2. Prepare quotation and follow up with unit collection. Interative with ASC for the customer unit receiving and delivery.
3. Track & close own service jobs & manage own AR.
· Minimum with Certificate or Diploma in Electrical/Electronic Engineering.
· Experience in home appliances or electronics industry an added advantage
· Experience in handling electronics technical trouble shooting and repairing will also be considered.
· With hands-on repair skills.
· Well groomed, good attendance and computer literate
Electrolux shapes living for the better by reinventing taste, care and wellbeing experiences, making life more enjoyable and sustainable for millions of people. Through our brands, including Electrolux. AEG, Anova, Frigidaire, Westinghouse and Zanussi, we sell more than 60 million household and professional products in more than 150 markets every year.