Technical Service Assistant
Consumer & Customer Care
Full Time
Shah Alam, Malaysia
2019-10-31

JOB.TITLE

Position ID : REQUISITION.ID

Sector : CUSTOM.SECTOR 

Functional Area: CUSTOM.FUNCTION

Location: OU. LOCATION, REQUISITION.ADDRESS

Number of Openings: One

Reporting to: Technical & Network Manager

Employment Type: Permanent

Apply By: Oct 31, 2019

POSITION DESCRIPTION:

To attend customer service orders including repairing and refurbishment tasks and complete the jobs within assigned time limit. Uphold service level to meet customer expectation with good customer handling skill. Handle the customer enquiries in technical aspect as when required.

JOB.DESCRIPTION

POSITION REQUIREMENTS:

1, To attend customer service orders including repairing and refurbishment tasks and complete the jobs within assigned time limit. Uphold service level to meet customer expectation with good customer handling skill. Handle the customer enquiries in technical aspect as when required.

2. Track and close own service jobs and manage own AR.

3. To repair/service units with technical difficulties collected to worshop.

JOB.MINIMUM.QUALIFICATIONS

Minimum Qualification

JOB.MINIMUM.QUALIFICATIONS
1. Good verbal and oral communication skills
2. Proven customer support experience.
3. Show interest in customer service.
4. Strong technical knowledge.
5. Ability to multi-task, prioritize and manage time effectively.
6. Able to work under pressure.
7. Well versed in English and Bahasa Malaysia.

COMPANY DESCRIPTION
Electrolux shapes living for the better by reinventing taste, care and wellbeing experiences, making life more enjoyable and sustainable for millions of people. As a leading global appliance company, we place the consumer at the heart of everything we do. Through our brands, including Electrolux, AEG, Anova, Frigidaire, Westinghouse andZanussi, we sell more than 60 million household and professional products in more than 150 markets every year. In 2017 Electrolux had sales of SEK 122 billion and employed 56,000 people around the world. For more information go to www.electroluxgroup.com.