Technical Service Executive
Consumer & Customer Care
Full Time
Bayan Lepas, Penang
2018-08-31

JOB.TITLE

Position ID:
REQUISITION.ID

Sector: CUSTOM.SECTOR

Functional Area: CUSTOM.FUNCTION

Location:
OU.LOCATION, REQUISITION.ADDRESS

Number of Openings: One

Reporting to: Wong Teck Khen

Employment Type: EMPLOYMENT.TYPE

Apply By: 30 September 2018

POSITION DESCRIPTION:

Monitors and manage the operation of Authorised Service Contractors (ASC).To provides technical support to ASC and reporting. 

JOB.DESCRIPTION

1.  Monitor the operation and performance of a group of ASC through service tracking.
2.  Provides technical support and service information to ASC.
3.  Tracking ASC outstanding invoices and claims submission.
4.  Provide support to sales team on service related issues.
5.  Supervise and coach a Technician on daily assignment.
6.  Manage on hand spare parts inventory and report quality issue if any.

POSITION REQUIREMENTS:

JOB.MINIMUM.QUALIFICATIONS

Minimum Qualification

JOB.MINIMUM.QUALIFICATIONS

1.   Certificate or Diploma in Engineering                             

2.   Minimum 1-2 years experience in home appliances or electronics industry.

3.   Strong technical knowledge and experience in handling electronics technical trouble shooting.

4.   Experience in service oriented business especially in electrical or electronic products after-sales service an advantage.

5.   Computer literate with supervisory skills.

6.   Must be tactful, hands on, well-groomed and with sense of urgency.

7. Able to converse in English and Malay. Chinese language is an advantage. 

COMPANY DESCRIPTION

Electrolux shapes living for the better by reinventing taste,
care and wellbeing experiences, making life more enjoyable and sustainable for
millions of people. Through our brands, including Electrolux. AEG, Anova,
Frigidaire, Westinghouse and Zanussi, we sell more than 60 million household
and professional products in more than 150 markets every year.