Technical Support and Quality Specialist
Sales
Full Time
Kyiv, Ukraine
2022-02-11

TAKE QUALITY TO THE NEXT LEVEL OF BETTER.

By creating desirable solutions and great experiences that enrich people’s daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. We go to work every day determined to shape living for the better – for our customers and for the health of our planet.

For that, we employ great people from a wide variety of backgrounds – not just because it’s the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community. Meet us on @lifeatelectrolux and career.electroluxgroup.com to learn more.

We are now looking for a Technical Support and Quality Specialist to join our Ownership Sales and Services team in Kyiv, Ukraine. The main objective of the role is to ensure all types of services are performed in time and with high quality.

Responsibilities:

  • Act as first-line technical support to authorized service partners (ASP);
  • Control over the RCT (repair cycle time) based on the claim validation system;
  • Control product quality based on feedback from ASPs;
  • Optimize costs via improvement of service network and control of sales fixed costs;
  • Coordinate and support of the Mobile Engineer Project in Ukraine
  • Administration of Electrolux technical applications;
  • Communicate with factories over Europe and Quality responsible colleagues, preparation of reports on the quality of products based on the analysis of the claim validation system;
  • Provide strong support to Ownership Sales and Services department in projects and new initiatives.

Minimum Qualification

Qualifications: 

  • Higher education in technical field;
  • Minimum 2-3 years of experience in Customer/Consumer Service or in Aftermarket Services, preferably in consumer electronics business;
  • MS Office knowledge (Excel is a must);
  • Knowledge of Consumer Protection legislation basics;
  • Required languages: fluent Ukraine, upper - intermediate English.

At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.

Find out more on: https://www.linkedin.com/company/electrolux/life/lifeatelectrolux/


#LI-NO1

Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'