Technical Trainer (Consumer Service)
Consumer & Customer Care
Full Time
Athens, Greece
2022-05-20

Help make our customers happy today and their experiences better tomorrow.

By creating desirable solutions and great experiences that enrich people’s daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. We go to work every day determined to shape living for the better – for our customers and for the health of our planet.

For that, we employ great people from a wide variety of backgrounds – not just because it’s the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community. Meet us on @lifeatelectrolux and career.electroluxgroup.com to learn more.

We are currently looking for a Technical Trainer to focus on consumer service and take responsibility for delivering targeted and successful virtual or face to face training programs specialized in technical product troubleshooting and behavior development  mostly for Service Technicians and Contact Center Agents.

Responsibilities:

  • deliver effective and engaging training programs for Service Partners, Technicians and Back-office Teams and Electrolux Contact Centre Agents, designed to deliver effortless experiences, brand loyalty, and drive profitable growth;
  • apply adult learning techniques in a virtual environment to formulate teaching outlines and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops, also in digital and blended formats;
  • conduct training sessions covering specified areas such as on-the-job training, use of tools and equipment, IT software, interpersonal and sales skills, quality & process issues, and product knowledge;
  • perform tests on trainees to measure progress and to evaluate effectiveness of training;
  • report on progress of employees and maintain records of trainings and trainees’ performance;
  • assist in identifying and defining the training needs of the agents and implement programs to meet those needs.

Qualifications:

  • Bachelor’s degree in educational technology or similar relevant field will be an advantage;
  • 2-4 years of working experience in training area (products, sales, services etc);
  • MS Office (Word, Excel, Power Point) knowledge;
  • excellent communication skills both spoken and writing;
  • knowledge of Contact Center processes would be an advantage;
  • required languages: fluent Greek, upper-intermediate English.

 

Find out more on: https://www.linkedin.com/company/electrolux/life/lifeatelectrolux

 

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Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'