Training and Development Manager
Consumer & Customer Care
Full Time
Bangkok, Thailand

A Typical Day

  • Develop training and development strategy for Ownership Solutions in APAC & MEA region.
  • Develop training curriculum and certification for each level of consumer facing teams (Contact Center and Field Operations) and linked to career development.
  • Identify and assess current and future training needs based on regional/country demands and consumer feedbacks.
  • Uplift consumer facing teams on soft, commercial and technical skills to enhance consumer experience and generate revenues for Ownership Solutions.
  • Deploy knowledge and skill training in the different channels: e-Learning, F2F, workshops, lectures, etc.
  • Conduct knowledge and skill improvement trainings for the region.
  • Assure the update of training program and deployment for any new project launch.
  • Develop and track effectiveness of training programs. Monitor adherence to the established training programs to ensure standard work in the training programs.
  • Own and manage knowledge management tool to support consumer facing teams and consumers.
  • Work cross-functionally and with the markets for training development, execution and compliance.
  • Create new business in training certification delivering revenue for Ownership Solutions.

Who You Are

  • Degree in Business, Engineer, Education or Human Resources
  • Minimum 5 years’ experience in training & development and customer experience
  • Experienced in regional role and working in matrix organization, cross-levels, cross-functional and multicultural
  • Ability to work remotely and conduct trainings virtually
  • Being agile and able to manage with success in complex change initiatives
    Have strong leadership, motivational, interpersonal and communication skills
  • Being able to lead without authority and work with a minimal supervision
  • Have good knowledge for Home Appliances Products
  • Enjoy a teamwork and collaboration spirit
  • Can-do attitude and growth mindset
  • Ability to speak English fluently and/or one more native language
  • Willing to travel as required and if permitted as per Health Authority and HR policy


Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'