Training and Development Manager
Consumer & Customer Care
Full Time
Bangkok, Thailand
2021-03-04

A Typical Day

  • Develop training and development strategy for Ownership Solutions in APAC & MEA region.
  • Develop training curriculum and certification for each level of consumer facing teams (Contact Center and Field Operations) and linked to career development.
  • Identify and assess current and future training needs based on regional/country demands and consumer feedbacks.
  • Uplift consumer facing teams on soft, commercial and technical skills to enhance consumer experience and generate revenues for Ownership Solutions.
  • Deploy knowledge and skill training in the different channels: e-Learning, F2F, workshops, lectures, etc.
  • Conduct knowledge and skill improvement trainings for the region.
  • Assure the update of training program and deployment for any new project launch.
  • Develop and track effectiveness of training programs. Monitor adherence to the established training programs to ensure standard work in the training programs.
  • Own and manage knowledge management tool to support consumer facing teams and consumers.
  • Work cross-functionally and with the markets for training development, execution and compliance.
  • Create new business in training certification delivering revenue for Ownership Solutions.


Who You Are

  • Degree in Business, Engineer, Education or Human Resources
  • Minimum 5 years’ experience in training & development and customer experience
  • Experienced in regional role and working in matrix organization, cross-levels, cross-functional and multicultural
  • Ability to work remotely and conduct trainings virtually
  • Being agile and able to manage with success in complex change initiatives
    Have strong leadership, motivational, interpersonal and communication skills
  • Being able to lead without authority and work with a minimal supervision
  • Have good knowledge for Home Appliances Products
  • Enjoy a teamwork and collaboration spirit
  • Can-do attitude and growth mindset
  • Ability to speak English fluently and/or one more native language
  • Willing to travel as required and if permitted as per Health Authority and HR policy

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Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'