Training & Warranty Manager, India
Consumer & Customer Care
Full Time
Mumbai, India
2022-06-30

A Typical Day

  • Lead Field Services, and review warranty cost from spares consumption report.
  • Work with Training Manager to build Field team competency based on consumption analysis
  • Secure a tight warranty cost control and support quality development.
  • Deliver very ambitious targets of warranty cost without compromising in customer satisfaction.
  • Implement/review/enhance field service in delivering quality services from right diagnostic model to avoid repeats and wrong diagnosis and unnecessary replacement of spares
  • Timely report on Product Quality issues to avoid repeat failures and control cost of services
  • Focus on wrong claims and take corrective actions and have strong control on data.
  • Connect to Field Service technicians on product performance and issues.
  • Develop Processes to ensure internal/external Warranty reporting is clear and concise that accurately conveys warranty status and reports and drive appropriate actions
  • Work with technical training team to identify and develop preventive measures to reduce failures.
  • Support activities to improve product quality by timely escalating issues to manufacturing.
  • Perform call audits, defective spares audits and implement corrective actions.
  • Investigating causes of quality problems and proposing solutions.

Minimum Qualification

Who You Are

  • Competencies to be stated, Electrolux as well as technical competencies to be listed below.

  • For you to succeed in this role, you should be:

  • Expert- You not only know your area of expertise, you’re passionate about achieving your commitment

  • Energetic – Your enthusiasm is infectious, inspires, and engages your colleagues and collaborators to achieve, deliver, be accountable and own their work. You will also have the passion essential to delivering results in both the short and long term. 

  • Team player - You should be comfortable in dealing with people with different backgrounds and responsibility;

  • Agile– you need to understand changes and have creative thinking to achieve your goal

  • You are expected to participate in special projects as requested by Electrolux management either as required by the business and/or as part or your career development plan.

    EDUCATION
  • You should have a Diploma/Degree in Engineering
  • Fluent in English (oral and written)
  • Experience in Quality Management & Warranty Operations.
  • Strong in Data Analysis
  • Good understanding in financials and warranty cost Control
  • Involved as key subject matter expert in implementing warranty cost management system & building innovative processes and system enhancement.

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Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'