Manager Technical Support Nordic
Consumer & Customer Care
Full Time
Stockholm, Sweden
2019-11-04

Take our aftermarket offer to the next level.

Manager Technical Support Nordic
Creating enjoyable consumer experiences is our main goal, and providing an aftermarket offer where our consumers can expect and rely on our ability to provide excellent support is a cornerstone. This is where your team come in – the specialists who ensures that we have excellent know-how regarding products and technology in order to provide best in class service.
 
A TYPICAL DAY AT WORK:

Your everyday challenge is to lead and develop our Nordic team of 20+ product and technical experts located in Sweden, Norway, Denmark and Finland. You are the experienced, skilled people leader the organisation need to drive, define and implement common ways of working and best practice throughout all the Nordic countries. You and your team are a central part of ensuring Electrolux’s strong aftermarket offer as you support our field technicians in their daily work, train the organisation in product knowledge and handle warranty and claims. As Manager for our Nordic Technical Support team you are a member of the Nordic Service Operation Management team, and work closely with the departments for field operations and our contact centers for customers and consumers.

WHO ARE YOU:
• People leader. You have a vision and a purpose, and you can inspire and influence others to not only share it, but apply their abilities to achieving it.
• Influencer. You know how to get people on board with your ideas and know how to build lasting relationships both cross functional and within your team.
• Analytical. You see patterns and solutions in a large and complex amount of information.
• Organised. You set the pace and the priorities, and then you bring a methodical approach to meeting your own and the team’s goals.
• Change manager. Living with the ambiguity of an organisation in change is part of what drives and motivates you.
• Resilient. You seek out the opportunities and set about realising them with a customer first mind-set.

EDUCATON & EXPERIENCE:
• Several years’ experience as leader of teams in technical support and/or customer care.
• Technical background, preferably in electrics.
• Previous experience from leading a team in an international environment.
• Experience in Electrical/ Appliance-, Retail-, or Consumer Goods industry.
• Fluent in Swedish and English, both written and spoken.

Contact Person: Karin Söderström

Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'